Disputes
At GalaxyHandyman, we strive to create a safe and fair experience for both customers and handymen. If a disagreement arises about a task, we encourage the parties to first try to find a solution through respectful dialogue. If the parties cannot reach an agreement, the matter can be brought to GalaxyHandyman's customer service. We will review the relevant information and work to find a fair and impartial solution. To facilitate the processing of the case, we may request documentation, such as messages, pictures, receipts or other relevant information. Our assessment is based on the information that is available and the platform's terms and conditions. We always recommend that all communication and agreements regarding the task take place through GalaxyHandyman, so that any discrepancies can be handled as efficiently as possible.
If you cannot reach an agreement, you can contact GalaxyHandyman's customer service. We will review the case and help find a fair solution based on the documentation available and our terms and conditions.
To speed up the case processing, we recommend that you save relevant messages, images and other documentation that can shed light on the process.