Cancellation & refunds
Customers and handymen can cancel a job if the work has not yet started. Any cancellation terms depend on how far along the job is in the process. If a payment has already been made and the job is cancelled in accordance with our guidelines, any refund will be processed as soon as possible. Refunds will generally be made to the same payment method used for payment. If the work has already started or finished, special refund rules may apply depending on the scope of the job and the agreed terms. If you have any questions regarding cancellation or refunds, you are always welcome to contact our customer service.
If you no longer need help, you can cancel your job directly on GalaxyHandyman. Go to My Jobs, select the relevant job, and click Cancel Job.
If you have already accepted a quote, special cancellation and possible refund policies may apply. See our Terms and Conditions for more information.
If you have already accepted a quote, special cancellation and possible refund policies may apply. See our Terms and Conditions for more information.
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If a task is canceled, any refund will be processed in accordance with GalaxyHandyman's applicable terms and conditions.
If the payment has not yet been released to the helper, the reserved amount will be refunded to the payment method used for payment. Processing time may vary depending on your bank or payment provider.
If the payment has already been released to the helper, or a dispute arises about the task, GalaxyHandyman will review the case and help find a fair solution according to the platform's terms.
If you have any questions about a refund, you are always welcome to contact our customer service.
If the payment has not yet been released to the helper, the reserved amount will be refunded to the payment method used for payment. Processing time may vary depending on your bank or payment provider.
If the payment has already been released to the helper, or a dispute arises about the task, GalaxyHandyman will review the case and help find a fair solution according to the platform's terms.
If you have any questions about a refund, you are always welcome to contact our customer service.
Did not find an answer?
Contact support here.